Reach out to contact JumpsuitAI for plugin support contact, sales inquiries, or feature requests. Were here to help you automate llms.txt and Markdown generation with a privacyfirst approach. Before writing in, you may find instant answers in our FAQs or a quick overview of capabilities on the Features and Pricing pages.
Tip: For the fastest help, include your WordPress version, the JumpsuitAI Pro version, relevant URLs, and steps to reproduce issues.
Provide details that reduce backandforth and speed resolution:
Describe the issue clearly and share any error messages or logs if available. Mention your site URL and recent changes (themes, plugins, or updates) to streamline technical support. If the problem is intermittent, note the frequency and any patterns you notice.
Unsure which plan fits your needs, or how licensing works across sites? Review the Pricing page, then send your questions so we can point you to the most efficient option for your workflow. If you’re comparing solutions, the Comparison page may provide helpful context.
Suggest enhancements that would make your content mapping and llms.txt workflows easier. Prioritize what matters most; we track feature requests and evaluate them alongside roadmap goals. Include a short use case, desired outcome, and any examples that illustrate your idea.
We aim to reply as quickly as possible during typical business hours. Exact response times are not specified in the current materials; if you have a timesensitive matter, note your deadline so we can prioritize appropriately. Complex questions or issues that require reproduction may take longer; we’ll acknowledge receipt and keep you updated as we investigate.
Please avoid sharing passwords, access tokens, or other sensitive credentials in your initial message. When sensitive details are required to proceed, we will outline secure, leastprivilege options for sharing them. Where possible, provide redacted logs or screenshots that exclude personal data. Our guidance is privacyfirst, and we focus on the minimum information needed to help.
Many common questions are covered in our documentation and posts. Start with:
You’ll receive a confirmation that your message was received. If we need more details, we’ll reply with a short checklist so you can provide the most helpful information in one go. For ongoing threads, please reply within the same conversation to preserve context, and include any new steps you tried since our last message. Once resolved, we’ll summarize the fix so you have a clear reference for the future.
Fill out the form and send us a message.
Share a concise description, your site URL, environment details, and steps to reproduce the issue. Check FAQs first for known answers.
We aim to respond as quickly as possible, please indicate urgency and we will respond as quickly as possible. Make note that all licensing and payment questions should be directed to Freemius the license provider.
Send your feature requests here with clear goals and examples. Reviewing the Features page first helps avoid duplicates.
No, we do not offer phone support at this time. Please direct all payment and licensing requests to the license provider Freemius. For all other queries fill out the form above.
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